Overall SMS Use:
We use SMS to enhance the customer experience by improving communication, optimizing business operations, and supporting marketing efforts with your customer consent. SMS helps us engage and stay connected with our customers like you in a more efficient and personal way.

Automatic Form Submission Responses:
When our clients submit a form on our website and consent to receiving SMS/email communications (e.g. inquiries or orders and purchases), an automatic SMS confirmation will be sent. This SMS confirms your submission, informs you of the expected response timeline, and reinforces our commitment to prompt and clear communication.

Confirmation Messages:

SMS confirmation messages are sent after you make a request, such as through the Contact form; purchasing an event ticket to our Mahjong events; ordering Mahjong supplies; booking an appointment with members of the Mahj Awhile LLC team, etc. These messages reassure our customers that their request was successfully completed and provide key details such as order info, appointment information, and event details. This is one way we ensure our customer's satisfaction and confidence.

Appointment Reminders:

SMS will be used for automated appointment reminders for appointments our customers book with Mahj Awhile LLC team members. These are sent at key intervals (e.g. 24 hours, 12 hours, and 1 hour before the scheduled appointment), and include important details like the date, time, location, and purpose of the appointment. This reduces confusion, no-shows, and late arrivals for both our customers and our team members, and ensures better all-around preparation.

Direct Response:

SMS will be used for direct communication with our clients, including gathering feedback, providing updates on Mahjong events, products and other services from Mahj Awhile LLC, and sending calls-to-action so that our customers know how to take part, enjoy, or purchase from Mahj Awhile LLC. This also may include surveys to collect customer opinions on our events, training, and products, helping us improve our services and customer engagement.

Direct Marketing/Promotions:
Our SMS platform will send targeted marketing campaigns such as special offers, discounts, or new product and event updates. These messages will be personalized using client data to ensure our messages are highly relevant, and to boost engagement and strengthen brand loyalty.

Client Support:

SMS will be used by our customer support team to acknowledge client queries and provide real-time updates. Automated messages will notify our clients that their issue is being processed, while personalized responses will help resolve their concerns quickly and efficiently.

Internal Notifications:

SMS notifications will be used for internal notification, including meeting reminders, task deadlines, and system updates for the Mahj Awhile LLC team. These message are not customer-facing, however, they are important to help ensure smooth workflow, improve our team coordination, and keep our whole team on track with important business operations that do impact our customers.

Two-Factor Authentication (2FA):

SMS may be used to send one-time codes for user identity verification during logins or transactions. This provides an added layer of security to protect our team members and our customer's data, ensuring safe access to sensitive accounts and information.

Overt, Unrequired Opt-in:

Every form - from our Contact form on our home page to event specific checkout forms - will include an SMS opt-in checkbox. This opt-in is not required. All initial SMS messages will also provide an easy opt-out option for our customers to withdraw consent at any time. This ensures that our customers have fine control over their preferences and can opt-out of SMS communication when they wish and at any time.